Last updated: October 2024
This Refund Policy governs purchases made at BrightComposeCanvas through our online storefront at brightcomposecanvas.xyz and applies to all customer orders placed for delivery or pickup in Milan, Italy, including addresses within postal code 20121 and surrounding areas. The terms below are designed to be fair and transparent, outlining when refunds are available, how to request them, and how we handle payment reversals. If you have questions, you can reach our team at +39 02 1234 5678.
1. Eligibility for refunds
We offer refunds for products that arrive damaged, are significantly not as described, or fail to be delivered within the timeframe stated at the moment of purchase. In all cases, the customer must provide evidence of the issue, such as photographs of damaged items or confirmation of non-delivery from our courier partners. Refund requests for standard menu items may be considered within 14 days of delivery or intended delivery date, provided the items are unused and in their original packaging. For partially consumed meals, refunds are not guaranteed, but we will review each situation on its own merits.
2. Non-refundable items
Some items or services are non-refundable after they have been prepared or dispatched, including but not limited to custom pizzas, special events, or limited-time offers. Gift cards, promotional credits, and prepaid bundles are generally not refundable except as required by applicable law. If a prepaid order is canceled in advance of preparation, a full refund or store credit may be issued at our discretion.
3. How to request a refund
To request a refund, please contact our customer team at +39 02 1234 5678 or via email using the contact form available on brightcomposecanvas.xyz. Include your order number, the date of purchase, the items involved, and a brief description of the issue. We may request photographs or other documentation to support your claim. Requests submitted outside business hours will be reviewed on the next business day.
4. Processing time and method of refund
Once a refund is approved, we process it using the original payment method or a store credit, at our discretion. Please allow up to 7–14 business days for the refund to reflect on your bank statement or payment provider dashboard. For orders paid with cash on delivery, refunds will be issued via the same payment method used at purchase or as store credit if cash refunds are not feasible.
5. Cancellation policy
If you cancel your order before preparation begins, you may receive a full refund or store credit. Cancellations after preparation has started are subject to a partial refund, depending on the proportion of the order completed. Refunds for canceled orders will be issued to the original payment method whenever possible.
6. Quality guarantees and substitutions
We strive to provide high-quality meals and beverages. If you receive an item that is significantly different from what was described, we will offer a replacement, a credit, or a refund at our discretion. If you prefer a substitution, we will do our best to accommodate dietary restrictions and preferences, including gluten-free, vegetarian, and dairy-free options, subject to availability. When beverages are requested, we offer a variety of non-alcoholic beverages such as freshly prepared juice or lemonade; alcoholic beverages are not available at our locations, and we do not include references to them in our menu or promotions.
7. Delivery issues
In the event of a late or failed delivery, please contact us with your order details. If the delivery driver confirms non-delivery or the order never arrived, a refund or rescheduling will be offered. For partially delivered orders, customers may be eligible for a partial refund or credit for the missing items.
8. Store credits and gift cards
Refunds issued as store credits will be valid for a specified period and can be used toward future orders through brightcomposecanvas.xyz. Gift cards and credits cannot be exchanged for cash, except where required by law. Any balance remaining on a gift card or store credit will be shown on your account and available during checkout for eligible purchases.
9. Privacy and data handling
Your personal information, including order details and payment information, will be handled in accordance with our privacy policy. We will not share your data with external parties beyond what is necessary to process refunds or resolve disputes, and only as permitted by law.
10. Dispute resolution
In case of any disagreement regarding a refund, customers may appeal the decision by submitting additional documentation within 7 days of the initial response. If unresolved, you may contact consumer protection authorities in Italy or pursue small-claims mediation as defined by local regulations. We are committed to resolving concerns promptly and equitably.
11. Changes to this policy
We may update this Refund Policy from time to time to reflect changes in our processes or legal requirements. The latest version will be posted on brightcomposecanvas.xyz and will take effect immediately upon posting. Contents of the policy supersede previous versions for new orders.
Contact information: BrightComposeCanvas at Milan, Via Roma 10, 20121, Italy. For any questions about refunds or eligibility, please reach us at +39 02 1234 5678 or via our site at brightcomposecanvas.xyz.